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Home > FAQ

Frequently Asked Questions

 

Do I need a Base Kit?
A base kit acts as a foundation for the greenhouse and secures it to the ground. A base kit is is designed to be buried and is necessary when installing a greenhouse in the dirt. If you are installing your greenhouse on a wood deck or a concrete slab, a base kit can be used, but is not necessary.


Will you ship outside of the lower 48 states?
We offer free shipping to the lower 48 states. If you are ordering from Hawaii, Alaska, or anywhere else outside of the United States, please contact us by phone or through our Customer Service Help Desk and request a quote for shipping costs. You will be contacted within 24 hours by a customer service representative to discuss shipping options.


Where do you offer Free Shipping?
Free Shipping offers are valid for addresses within the lower 48 states. On shipments to Alaska, Hawaii, Canada, and other areas outside the contiguous 48 states additional charges will apply and we will contact you with the additional charges. On International Shipments please contact us for a freight quotation.


What is the delivery method for my purchase?
All items are shipped via UPS Ground Freight or Fedex Ground when possible. Orders are processed as quickly as we are able, typically within 24 hours of when they are placed. Please allow 7 to 10 days for delivery for most items. During peak seasons some items might take longer. Also, some larger items require a longer delivery time. If faster delivery is desired please contact our customer service department. We may be able to arrange expedited delivery via Air Freight for an additional charge.


Who is charging my credit card?
GreenhouseOutlet.com is a property of Backyard Living Source, Inc. When you purchase products from this site, Backyard Livng Source will appear on your bank statement. If you have any concerns or questions please contact our customer service at: 1-866-928-3150 or email us through our customer service form here.


I tried to place a credit card order but was declined because of "error 2". What is this?
An "error 2" code means that your transaction was declined due to a bank preset transaction limit on your credit card. What typically happens when this error occurs is that the credit card issuer has a preset limit on your account for a single transaction (such as $1000 or $2000 per transaction). When a transaction larger than the preset limit is attempted the order is declined.

To resolve this you simply need to call your credit card issuer/bank and ask them to approve the transaction and/or raise your transaction limit. They usually have no problem doing this and it is a fairly quick and simple process. Once they have done that we can run the transaction again. If you have any questions or concerns about this, please feel free to call us at our toll-free number 1-866-928-3150.


How do I know if an item is in-stock or on backorder?

Items are generally in-stock unless otherwise noted. But if there is a concern about a specific item, please contact us by phone or through our Customer Service Help Desk.



 

 

 

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