Do I need a Base Kit?
A base kit acts as a foundation for the greenhouse and secures it to
the ground. A base kit is is designed to be buried, and is necessary when
installing a greenhouse in the dirt. If you are installing your greenhouse on a wood deck or concrete slab,
a base kit can be used, but is not necessary.
Will you ship outside of the lower 48 states?
We offer shipping to the lower 48 states and now Alaska*. If you are ordering from Hawaii, Alaska, or anywhere else outside of the United States, please contact us by phone or through our Customer Service Help Desk and request a quote for shipping costs. You will be contacted within 24 hours by a customer service representative to discuss shipping options.
Canadian customers may also visit Canada Greenhouses (http://www.canadagreenhouses.com).
Where do you offer Free Shipping?
Free Shipping offers are valid for addresses within the lower 48 states. On shipments to Alaska, Hawaii, Canada, and other areas outside the contiguous 48 states additional charges will apply and we will contact you with the additional charges. On International Shipments please contact us for a freight quotation.
What is the delivery method for my purchase?
All items are shipped via UPS Ground Freight or Fedex Ground when possible. Orders are processed as quickly as we are able, typically within 24 hours of when they are placed. Please allow 7 to 10 days for delivery for most items. During peak seasons some items might take longer. Also, some larger items require a longer delivery time. If faster delivery is desired please contact our customer service department. We may be able to arrange expedited delivery via Air Freight for an additional charge.
Who is charging my credit card?
GreenhouseOutlet.com is a subsidiary of Backyard Living Source. When you purchase products from this site, Backyard Living Source will appear on your bank statement. If you have any concerns or questions please contact our customer service at: 866-448-8231 or email us through our customer service form here.
I tried to place a credit card order but was declined because of "error 2". What is this?
An "error 2" code means that your transaction was declined due to a bank preset transaction limit on
your credit card. What typically happens when this error occurs is that the credit card issuer has a preset limit on your account for a
single transaction (such as $1000 or $2000 per transaction). When a
transaction larger than the preset limit is attempted the order is
declined.
To resolve this you simply need to call your credit card
issuer/bank and ask them to approve the transaction and/or raise your
transaction limit. They usually have no problem doing this and it is a
fairly quick and simple process. Once they have done that we can run
the transaction again. If you have any questions or concerns about this, please feel free to call us at
our toll-free number 1-866-448-8231.
How do I know if an item is in-stock or on backorder?
Items are generally in-stock unless otherwise noted. But if there is a concern about a specific item, please contact us by phone or through our Customer Service Help Desk.
*There are some areas that we may not be able to ship to in Alaska. Rates on this site are for the Anchorage area and other surrounding areas. If you are not sure we can ship to you, please contact us.
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