Return Policy

RETURN POLICY FOR RION GREENHOUSES - 30 DAY RISK FREE RETURNS!

All Rion Greenhouses and Rion Greenhouse Accessories purchased from GreenhouseOutlet.com are 100% guaranteed. We are confident you will happy with your purchase, but if for any reason you are not, simply return the item(s) to us within 30 days of receipt and we will gladly provide a full refund of the purchase price of your item(s) or exchange the item(s), as you wish.

RETURN POLICY FOR ALL OTHER BRANDS (Juliana, Sunshine, Hobby Grower, Riga, and STC)

All products are guaranteed. We will gladly provide a refund of the purchase price less 15% of your item(s) or exchange the item(s), as you wish within 10 days of receipt.

If you return your items, please provide original sales order number for a merchandise credit or credit card refund. Shipping charges are not refundable, and COD packages are not accepted. Any discounts given will be subtracted from returned merchandise refunds. Damaged or missing items noticed upon delivery should be reported promptly and will be replaced at our expense. Returned products must be in original condition. This includes original packaging material, manuals, and all other accessories provided by the manufacturer.

An additional 10% of the product price will be charged for returned products to cover shipping costs.

To return a product, you will need to obtain a RMA (return merchandise authorization) number.

Just use the online help desk to request an RMA. Our customer service representative will give you an RMA number to be placed on your package(s). Returns without an RMA number will not be accepted.

Returns process is easy. Once you receive your RMA you can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to include a copy of the invoice and keep one for your records.

To cancel your order, use our online help desk. Include your order number, name, billing address, and items ordered. We'll acknowledge your ticket upon receipt and let you know as soon as possible if we were successful in canceling an order that has not yet entered our shipping department or is on backorder.

Orders that are already in the shipping system cannot usually be canceled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a cancellation fee of 5% of your order total if we are able to cancel your order.

When Your Order Arrives
Do not refuse delivery for minor damage. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.

Inventory the shipment.
Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.

If there is any problem with your shipment please contact us using the online help desk - we will quickly make any arrangements needed to fix any problems.